Frequently Asked Questions

Zenbuild’s technology is home to over 17,000 skus and inventory of brick,  stone and other building materials from across the country. We have live inventory for you to sample, purchase and have shipped directly to the job-site.  Zenbuild ships nationwide and provides some of the lowest rates in the industry which allows you to save money.

Brick and stone products are packaged and sold by the cube, pallet or carton.  We can not break a cube, pallet or carton. For Full Bed Depth Brick it is usually around 400- 500 brick per cube depending on the brick size and manufacturer.  Packaging information is located on each product detail page.

Although we have manufacturing and special pricing on many products we are not able to price match due to the shipping costs being such a large variable.

Our product is sold by the square foot (length x height) and is packaged either in a cube or carton(thin product).  If you are unsure of how many you need, it is best to have your mason or contractor confirm. Our system will automatically calculate the quantity of product needed based on the square feet you submit. At Zenbuld we believe It is best to measure twice, click once.

For brick and stone jobs the industry recommended quantity to order is what your square footage comes out to plus 5%.  This should cover any normal product breakage that occurs during transit/offload of material as well as cutting which the installer usually has to perform on the job to create a professionally finished appearance.  Zenbuild automatically calculates 5% into the order. We are not responsible if not enough material is ordered or becomes unavailable.

Only after you receive your full order and confirmed amounts needed for the job are accurate.  We do not reimburse contractor costs due to project delays.

While we take an extraordinary effort to provide excellent images online of all products lighting and run variance does occur. Raw materials used in producing change and while all manufacturers strive to create a consistent final product runs do vary. Also especially when matching with a discontinued product the age of the product on your project compared to the age of the match sometimes creates a 30-50 year time difference.

Yes, but only applies for customers in the state of Tennessee.

Zenbuild has cataloged over 50 sizes of brick.  Click here to view brick size names, brick dimensions and how many square feet of coverage.

Yes, we encourage ordering a sample of the product you want for your project. Samples are available for most of our products for a nominal charge.  The product detail pages on the site will indicate if a sample is available. We only sample product that we have in inventory.

Most all samples are shipped via UPS Ground.

Samples are either a sample board or individual pieces of the product. Sample boards are simply the face of the product glued to a board for representation.

Yes, if the exact size is available in a sample.  Some sample boards are made out of one size but the product is offered in many sizes.

Only if shipped from the same location.

No but we appreciate the offer.

The price of shipping is determined by how much your product weighs and the distance it has to travel.  Other factors are how the product is offloaded (either with a liftgate, moffett or princeton) as well as is the delivery to a residence or commercial location.  This is the same way almost all online retail shipping rates are calculated. Our products are heavy and we take care to ensure they make it to their destination at the lowest possible cost in the quickest, safest way.  Shipping nationwide allows us to pass our discounts along to our customers.

Our goal is to get your order to you as quickly as possible but there are factors such as distance and capacity that can impact that timing.  Shipping can take from 3-10 business days. We will be able to provide you with tracking of your order once it is in route.

At the time of delivery our shipping partners will unload your order and place it at your curbside, or the end of your driveway. If no moffett or princeton is on-site to offload the product will be lowered to the ground by a liftgate at your curbside.

Our process and automated systems allow heavy building materials to be shipped nationwide faster than ever before. Here are the steps taken to ship your order once it is placed:

1. Orders go into pre-shipping to palletize and shrink wrap all pallets in preparation for transportation
2. Order is picked-up and in transit
3. Order is delivered to the freight terminal in your city  
4. Once order is at the freight terminal, the shipping company will call you to schedule an appointment for delivery
5. Delivery is made by freight company on scheduled date

• - Deliveries are made between 8:00 AM and 5:00 PM Monday through Friday.
• - Please ensure you have allocated the appropriate resources and/or personnel to transfer the shipment on to your property. 
• - If product is damaged it is important to have driver write issue on delivery ticket.  If carrier is not able to complete delivery and returns product to the terminal, additional costs may be assessed to get product redelivered to the project.

We do not offer customer pick-up due to the weight and special equipment needed to load and unload your order.  We deliver right to the job-site.

Different types of delivery methods are used based on the weight of the product and how it will be unloaded.

Boxvan - Suitable for smaller orders and has to have a forklift or dock available to offload.

Boxvan with liftgate - Suitable for smaller loads and product will be lowered to the ground by a liftgate.  Certain liftgates can not accommodate very heavy product therefore another delivery option may be recommended.

Flatbed - Suitable for large loads up to 48K pounds.  Requires suitable parking and turnaround space.  Moffett or princeton is used to offload.

Flatbed with Moffett- Suitable for large loads up to 48K pounds.  Requires suitable parking and turnaround space.

The heavier your product is and the further it has to travel to get to your delivery address, the more expensive your shipping will cost. If your shipping seems to be on the pricey side, it’s most likely because the product has to travel a longer distance to get to you. Please feel free to contact us regarding any shipping questions you may have at customerservice@zenbuild.com.

We do not accept returns unless the wrong product was shipped. If the wrong product has been shipped we must be notified in writing within 48 hours of delivery along with photos of product that has not been removed from it’s original packaging. There are no refunds or credits.

Yes as long as it has not shipped. We understand that you may need to cancel an order after it is placed however we typically finalize orders within 1-2 business days so please contact us immediately if you wish to cancel it.  You must speak to a customer service representative to do so. Please call (423)664-8424.

It is rare but damage can occur in shipping. It is industry standard that there can be up to 5% (full size product) or 10% (thin product) of breakage during shipping of an entire order. If breakage is greater than that we must be notified in writing within 48 hours of delivery along with photos of product that has not been removed from it’s original packaging.

No. When a shipment is refused it will cost additional changes to have it redelivered to you. If you have a problem with a shipment, please accept the delivery and contact us immediately for instructions.